Cisco offers new Managed Services offerings for Webex

Cisco has launched a new Webex Wholesale Route-to-Market (RTM) for service provider partners to meet the evolving needs of SMBs. The new sales model includes a single commercial agreement with each partner and a self-service platform for service providers to provide managed services to Webex, as well as the flexibility, scalability and flexibility to create their own co-branded offerings.

The Wholesale Affiliate Program offers consumption-based billing with fixed, predictable package prices per user/month and offers service providers more billing options. The partner onboarding experience includes dedicated Cisco experts, combined with extensive online training and a robust set of migration and marketing toolsets to drive market demand and serve SMB customers.

“As service providers take more ownership of the customer journey, it increases control over solution design, delivery, billing and support. This translates into improved customer experiences and greater speed to market. This new wholesale model will do just that for Cisco and its partners,” said Elka Popova, VP Connected Work Research, ICT, Frost & Sullivan. “This approach also enables providers to offer SMBs a more complete solution by integrating telecom services, such as connectivity, security and mobility, with Cisco’s Webex cloud collaboration service suite and Cisco devices.”

This new wholesale solution makes it easy for service providers to leverage their brand with a co-branded offer, build on their market position and innovate with their own services. APIs and Partner Portal features provide a simple management experience. And by using a monthly consumption model, they can deliver low-friction transactions that are ideally suited for SMBs. In addition, Cisco’s success planning process includes a fully managed onboarding process for service provider partners from pre-work to production. A parallel go-to-market process accelerates customer acquisition and migration activities with marketing content, sales promotions, adoption resources, support training and launch campaigns.

“By leveraging the brand power of respected service providers and combining it with our inclusive Webex technology, rapid innovation and complete collaboration portfolio, we are creating winning partnerships that address the communication needs of small and medium businesses and help them thrive in a hybrid world.” said Jeetu Patel, Cisco EVP and GM, Security & Collaboration.

Initial managed service packages for Webex available through Wholesale RTM include:

To call via Webex: Enterprise calling and advanced collaboration with 1:1 and group messaging, file sharing and basic secure video conferencing for up to 100 users for a complete PBX replacement, including multi-device support, visual voicemail, intelligent call routing and more.

Calls in common areas: Requests shared use and common areas and telephones.

Webex Meetings: a premium meeting and messaging experience with meetings for up to 1000 users. Also includes AI-powered intelligence with Webex Assistant, Slider, remote desktop, moderator controls and more.

Webex Suite: includes all of the above with premium calling, messaging and meetings, plus advanced features that are engaging and inclusive.

Managed Services for Webex is the first offering available through the Cisco Wholesale Partner Program. More Cisco devices and other Cisco cloud services for the SMB market will be launched this year

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