Deliver performance beyond expectation

The focus on maximum quality for the available budget in risk-bearing development of buildings and housing makes it possible to provide guarantees for quality, price and planning at an early stage. In this way, the client maintains influence on the process and flexibility. The starting point here is that both agreed and unagreed expectations are achieved. Knowledge of the market, procedures, construction techniques and the client’s and users’ primary process is essential.

We mainly realize risk-bearing projects in a classic construction organization form. By this we mean a form of organization where a design team based on a Requirements Program prepares specifications in various phases, which are then tendered and built. In this way, the expectations of customers and users are translated in a step-by-step process into an optimal design with a building as a result.

More integrated forms of construction organization, such as Engineer & Build or construction teams, are also possible, but with a strong emphasis on collaboration and a solid testing and acceptance process. We have developed standards for this based on UAV-GC. The security for the client remains the same for risk-bearing projects in both classic and more integrated forms. Due to different tender timing for the implementation, the way in which the risks are managed by the risk-bearing project manager is different. The choice of construction organization form depends on the market situation and the nature of risks. Despite the fact that the form of building organization is often classic, the methods and resources are aligned with the current times. With physical and digital workshops, the Program of Requirements (PvE) is developed in an interactive way, on the basis of which a design is developed with BIM (Building Information Model), after which the user experience is simulated in Virtual Reality. Because not all wishes can be expressed on paper in the program, it is important to keep testing the BIM with the users so that the design can be adapted to the wishes. The BIM models are also used for analysis, design optimization and cost management.

Examples of process innovations

One of HEVO’s latest process innovations is called MijnSchool. This conceptual approach is characterized by a tailored process aimed at the users (teachers and students). In a process aimed at experience and inspiration, the educational concept is translated into suitable housing concepts, which are then integrated into a building design. This creates a suitable, tailored school building that lives up to expectations. The core of this approach is that it must be independent of suppliers or sub-suppliers by using products and systems that can be supplied by different market parties. In this way, the performing market parties retain the opportunity to optimally use their market knowledge to offer the best ratio between price and quality. The specifications describe the products and explicitly indicate the possibility of offering alternative, equivalent solutions. Another innovation is SMART Engineering. Together with the client, a team of a group of external design engineers (structural engineers, installation consultants and building physics consultants) and an architect are put together to form a team that best suits the client. An example is living with a plus. Only by working together can the customer’s satisfaction – a building that exceeds expectations – be achieved. Experts in construction and installation technology, construction costs, circularity, sustainability and legal matters are active in the HEVO Expertise Center. They monitor the construction market closely, especially when prices fluctuate, and are used to providing insight into costs at all stages of the process. The experts are aware of the possibilities for making existing and new homes more sustainable. By sharing this knowledge, a higher value of circularity can be achieved. The lawyers and structural engineers are aware of laws and regulations, so that nothing is overlooked in the initiation and definition phase as well as in the planning and realization phase.

Aftercare

To ensure that the quality described in the specifications is achieved, experienced managers and supervisors are needed who not only identify and respond to problems, but also act proactively to minimize problems. Our workflow supports them in this. The supervisors and managers can be our own colleagues or experienced professionals from recognized market parties with whom we often collaborate. The most important phase of a building only begins with its completion, where long-term maintenance and operation agreements are important. In this way, the designers and creators are even more engaged in their work during construction and delivery. At the same time, it ensures less worry for the client and manager. That way, you can live up to expectations.

This article is published in DACE’s journal VIEWonValue, autumn 2022 edition.

Do you know more?

So please contact:

Winfred van den Bosch
+31 (0)6 12 11 67 28
winifred.bosch@hevo.nl

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