Radboudumc moves and opens a new virtual outpatient clinic

Last summer Radboudumc moved for a new state-of-the-art main building. A room for digital consultations has also been set up. Hospitality Group organized the project management for the move and helped with the development of the virtual outpatient hospital environment.

If you find moving to a new home stressful, perhaps you shouldn’t think too much about moving from a teaching hospital. However, for Danny Popping (Senior Interim Manager) and Vera Peters (Interim Manager) from the Hospitality Group, this was their day job for about a year and a half.

Because it took so long to properly prepare for Radboudumc’s relocation. “As project manager, we ensured a clear approach with a step-by-step plan that worked from coarse to fine towards a detailed scenario tailored to the department,” says Peters.

ICT, medical technology, facilities and housing were involved from the support services. “With these services, a translation has been made for the effect per department,” explains Popping. “In addition to the scenarios mentioned, this resulted in, among other things, protocols for testing, validating and releasing (medical) equipment and moving instructions for users.”

At the start of the summer, after all the preparations, the time had finally come: In four intensive days, 23 departments were moved in around 100 moving movements. “On behalf of the users, the quartermasters were intensively involved,” says Peters. “As department representatives, they were responsible for the successful relocation of their own department.”

On 4 July, the hospital was transferred to the new main building. With a total floor area of ​​approximately 45,000 m2, it now houses clinics, staff, outpatient clinics, the new main entrance and shops.

Popping and Peters look back on a successful process. “The intensive collaboration created a pleasant atmosphere and the move went according to plan,” says Peters.

Virtual outpatient clinic

Since August, Radboudumc’s new virtual outpatient clinic has also been located in the new main building. Digitization is an important means of keeping healthcare accessible and affordable for everyone in the future, and digital remote consultations also play an important role in this.

Although these have been technically possible for a long time, corona has also caused a significant acceleration in the acceptance of the new, virtual form of consultation. In response to this, Radboudumc decided to set up the virtual outpatient clinic in an indoor atrium in the new main building.

Radboudumc moves and opens a new virtual outpatient clinic

The Hospitality Group was asked to help with the development. Danny Popping was also closely involved in this project.

“We developed the conceptual, functional, technical and interior design together with the project team from the Bouwzaken Project Office, the interior and design team and the user representatives,” he says. “After the handover to the implementation team in Radboudumc, we remained involved in advising and supervising the implementation phase.”

Before the renovation of the main building, the atrium – then under the old name ‘Tuinzaal’ – functioned as an inner garden. Although this space now has a completely different function, this garden room served as inspiration for the design.

“Equipped with a mezzanine in the form of a greenhouse, the space capacity is utilized to the maximum,” says Popping. “Module boxes form the basis for the digital consultation environment. In addition, different types of seating, plenty of plants and a relaxed atmosphere provide an extra attractive and functional working environment for professionals.”

“Hospitality Group surprised Radboudumc with the preparation of the design,” says Mark Cox, strategy program manager in Radboudumc’s construction project office. “A very inspiring, innovative concept has been realised. This was partly prompted by Covid-19 and remote consultation of patients.”

“Radboudumc therefore wants to be at the forefront of innovation in the healthcare system,” he says. “To have a significant impact on the healthcare system. It is the small steps and changes that contribute to the larger changes in the healthcare system.”

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